At Educyle (https://educycle.co.za), customer satisfaction is our top priority. We aim to provide a smooth and transparent shopping experience across all vendors on our platform. This Return & Refund Policy outlines how returns, exchanges, and refunds are handled.

1. Eligibility for Returns

  • Items must be returned within 7–14 days of delivery.

  • Products must be unused, unworn, unwashed, and in their original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

  • Certain products may not be eligible for returns, including:

    • Perishable goods

    • Digital products or downloads

    • Personal care items for hygiene reasons

    • Customized or personalized products

2. Return Process

  1. Contact us at info@educycle.co.za or through your account dashboard to initiate a return request.

  2. Once your return is approved, you will receive instructions for shipping the item back.

  3. Shipping costs for returns are generally the responsibility of the buyer unless the item is defective or incorrect.

3. Exchanges

  • Exchanges are allowed for defective, damaged, or incorrect items only.

  • If an exchange is not available, a refund will be processed instead.

4. Refund Process

  • Refunds will be issued once the returned item is received and inspected.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable, unless the return is due to our error or a defective product.

5. Vendor-Specific Policies

As Educyle is a multivendor platform, each vendor may have its own return and refund policies. We encourage customers to review vendor-specific terms on their store pages before making a purchase.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos, and we will arrange for a replacement or refund.

7. Non-Returnable Items

  • Gift cards

  • Sale items (unless defective)

  • Downloadable products or software

8. Contact Us

For any return or refund inquiries, please reach out to us at:

Email: info@educycle.co.za
Website: https://educycle.co.za