At Educyle (accessible at https://educycle.co.za), we respect and protect the privacy of our customers, vendors, and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable data protection laws in South Africa.

1. Information We Collect

We may collect the following information when you use our website:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details when placing an order or registering as a vendor/customer.

  • Account Information: Login credentials, preferences, and purchase history.

  • Technical Data: IP address, browser type, operating system, and usage data through cookies and analytics tools.

  • Communication Data: Information from inquiries, support requests, and correspondence via email at info@educycle.co.za.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Provide vendor and customer account management.

  • Improve our website’s performance and user experience.

  • Communicate updates, offers, and promotional content (only with your consent).

  • Ensure compliance with legal obligations.

3. Sharing of Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Payment processors, delivery partners, and IT support.

  • Vendors: To fulfill your orders on our multivendor platform.

  • Legal Authorities: When required by law or to protect our legal rights.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance user experience.

  • Analyze website traffic and performance.

  • Store your preferences for future visits.

You can manage cookies through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Withdraw consent for marketing communications.

  • Request a copy of the data we hold about you.

To exercise these rights, contact us at info@educycle.co.za.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

8. Children’s Privacy

Our services are not directed toward children under 18 years of age, and we do not knowingly collect their data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@educycle.co.za
Website: https://educycle.co.za